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Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence the first time.

What's New

Introducing Firmli Staff Dashboard

Introducing Firmli Staff Dashboard Complete visibility. Smarter team management. Know what’s happening across your team — in real time. 👥 See your team — Know who’s active and available ⏱️…

Campaign Insights: From Leads to Real Marketing ROI

We’ve added Campaign Insights directly to the Firmli Lead Dashboard, giving you a complete view of how every marketing campaign is performing. You can now track: ✅ Leads generated and…

Turn Every Form Submission into an Opportunity to Engage

Your post-submission experience just got smarter. You can now configure intelligent next-step actions that appear immediately after every successful enquiry, allowing prospects to book appointments, chat with AI, request a…

Never Let Delays Cost You Enrollments

Detect. Prioritize. Resolve. Automatically. Every delayed follow-up, application, or student request puts revenue at risk. Firmli continuously monitors your operations, detects stalled cases in real time, and alerts your team…

New Feature Launch: AI Interviewer

How do you know if a student is truly interview-ready before submission?   Firmli AI Interviewer helps education consultants, universities and recruitment teams conduct AI-powered mock interviews, assess student readiness,…

AI-powered application form autofill for education agencies, universities, and admissions teams.

Save hours of manual application processing with AI.   Firmli AI Smart Application Fill helps admissions teams, education agencies, and universities complete online student application forms in seconds.   Instead…

🎓 One-Click Student Email Creation

Keep every student connected with instant, official university email access. With Firmli’s smart automation system, institutions can create and manage student email IDs in just one click — making communication…

🚀 New from Firmli AI

Reimagine how your team manages WhatsApp communication. Firmli AI automatically tracks every counsellor–student interaction—calls and messages—so nothing slips through the cracks. Stay effortlessly in control with: ✅ 100% auto-logged conversations…

Small feature .Big enrolment impact.

Small feature .Big enrolment impact. Most scholarships don’t fail because they’re weak. They fail because students never see them. In most enrollment platforms, financial aid sits three clicks deep buried…

Control Program Visibility in Real Time

You can now instantly mark any program as Open, Closed, or Opening Soon — and your entire team sees it live, the moment it changes. No more stale spreadsheets. No…