Customer Support Executive
Employment Type
Full-Time
Openings
10
Experience
2+ Years
Job Location
India
Job Summary
The Customer Support Executive is responsible for delivering high-quality assistance to customers via chat, email, and voice channels. This role ensures customer satisfaction, issue resolution, and long-term relationship building across international markets.
Key Responsibilities
- Respond promptly to customer inquiries through multiple support channels
- Resolve product, service, billing, and technical issues efficiently
- Maintain accurate records of customer interactions in CRM systems
- Escalate complex issues to internal teams when required
- Follow support SOPs and quality standards
- Collect customer feedback and report recurring issues
Required Skills
- Multilingual ability (English + local language)
- Prior BPO or international support experience
What We Offer
- Growth opportunities in a fast-scaling SaaS company
- Exposure to global markets
- Strong leadership support and proven product
